Remote Infrastructure Management (RIM) Services

IT systems are an important part of the company’s success, and the demand for Remote Infrastructure Management (RIM) services continues to grow as organizations evolve in an increasingly complex world of cloud, on premise and hybrid environments.

Our Team proactively monitors and maintains your systems and servers, ensuring high up time. We provide a spectrum of solutions based on your changing needs, delivering the right service levels for your business.

Our RIM Services include:

Server management

  • Server installation – upgrade
  • Control panel installation and configuration
  • Patch updates
  • Server health-check and basic maintenance
  • Anti-spam and anti-virus installation
  • Troubleshooting of issues
  • DNS setup and configuration
  • Coordination with local server vendors
  • Server monitoring

Network – Security management

  • Installation and configuration of Network Devices
    (Router, switches, VPN, devices, Firewalls)
  • Network security policy management
  • Troubleshooting of connectivity issues
  • Network Administration
  • Coordination with local service providers
  • Periodic health-check of network devices
  • Internet security and monitoring (IDS, IPS)
  • Internet Circuit Optimization and Troubleshooting

24x7 IT Helpdesk

  • Bilingual help-desk support​​​​​​​
  • Monitoring of essential devices / applications
  • First point of contact for global users
  • Root cause analysis
  • Immediate SLA based L1 support

Backup / Storage management

  • Monitoring of all backup / storage devices
  • Backup configuration
  • Usage and configuration administration
  • Storage monitoring and tuning
  • Optimization and performance analysis
  • Reporting on backup activities

Remote desktop support

  • Centralized software deployment
  • Hardware – Software inventory management
  • Desktop configuration support
  • Remote L1 desktop support
  • Software and patch management
  • Coordination with local support team
  • Troubleshooting of network and security issues

Advantages

  • Experienced, professional and flexible Team
  • On demand 24 x 7 x 365 Service
  • Transparent and flexible billing model
  • Scalable team as per customer requirement
  • Enhance productivity and efficiency of the IT infrastructure
  • Substantial reduction of your infrastructure management cost
  • Focus your internal resources on strategic projects
  • Your extended team in India

Contact us today on sales@automaticinfotech.com to know how AUTOMATIC can help you further optimize your infrastructure support without business disruption.