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IT INFRASTRUCTURE SERVICE DESK (24 X 7)

German Customers
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Satisfied Users Globally
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Certified Resources
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Active Customers
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Automatic enables your internal IT team to focus on strategic projects while Automatic’s IT Infrastructure Service desk takes care of a seamless support to your global organization delivering outstanding end-user experience (if required 24X7).

Our IT Infrastructure Service Desk covers

  • Bilingual service desk (English and German)
  • Catch – Analyse – Resolve – Dispatch operations
  • First point of contact for global user base
  • Identity and access management
  • Software / Patch distribution
  • End user device support
  • Implementation of necessary security and IT infrastructure policies
  • Immediate SLA-based Level 1, Level 2 and Level 3 support
  • Coordination with local IT personnel
  • Coordination with Software / Hardware OEMs
  • Audit support

Benefits from Automatic’s IT Infrastructure Service Desk

Round-the-clock support from certified, friendly, and knowledgeable technicians
Cost saving
Swift and dependable resolution of calls
Reduced downtime
Improved productivity
Access to an experienced and professional team
Enables internal IT team to focus on strategic projects
Improved User acceptance
Scalable and flexible engagement model
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