Today all types and size of organisations are under pressure to obtain maximum returns out of their IT investments while increasing productivity and optimizing enterprise business processes. Automatic’s Dedicated SAP Support Centre can be the ideal solution in this scenario.
Irrespective of the location and size of your business, we assist you in successfully structure and transfer your SAP support requirements to a dedicated SAP support centre at Automatic. This allows you to mix and match post-implementation services - like helpdesk support, customization services, systems management, and upgrade expertise. Your energies are better utilized in business expansion while we make sure that your systems function smoothly.
SAP Dedicated Support Centre activities:
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Helpdesk: Techno-functional SAP helpdesk providing 24 X 7 Support
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SAP Basis Administration activities
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SAP ABAP Factory: Custom developments, modifications, localization and optimization.
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SAP Functional customizing and enhancements
By opting for our dedicated SAP support centre, you make sure that your SAP systems and users across all locations are supported by competent and experienced SAP professionals thereby minimizing any loss of productivity.
SAP Dedicated Support Centre process:
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Business process documentation
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Support requirements definition
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Definition of Scope Of Work (SOW)
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Establishment of SAP project and SAP support organisation
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Clearly defined SLA including issue management and escalation management procedures
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Knowledge transfer
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Transition / Hand holding phase
- Phase wise transfer of support activities to the Offshore Dedicated SAP support centre
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Performance analysis and periodic improvement overview
Why should one go for this model?
- Organisations with
multi-location setups with higher usage of SAP
systems
- Systems requiring focused
and dedicated support team to cater to business
critical functionalities
- Companies looking to
reduce internal support and maintenance
functions
- Companies with large amount of SAP users
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