Product -> MyTMS-Ticket Management System


MyTMS 1.0, manages and maintains lists of issues, as needed by an organization. It is commonly used in an organization’s customer support to create, update, and resolve reported customer issues. It maintains a knowledge base containing information on each customer, resolutions to common problems, and other such data. Our product is available in Network Client as well as Web Client architecture.

Technical Specifications

  • Development Platform – Microsoft Visual Basic
  • Database Platform – MS SQL Server / Oracle

Customizable

  • User Defined Ticket Types
  • User Defined Priority Levels
  • User Defined Ticket Resolution Steps

Secure

  • User data management
  • Authorization based accessibility
  • Activity logs
  • User friendly security management
  • Secure data storage
  • Authorization based access
  • Multi-layer security

Flex – Information System©

  • Flex reports
  • Enhanced user friendliness
  • Reduced costs of additional developments
  • MS-Excel compatible reports

Ticket Management

  • Ticket Creation
  • Ticket Allotment
  • Ticket Processing
  • Ticket Closure
  • Ticket Monitor
  • Ticket Monitoring Reports
  • Ticket Status Duration Reports
  • One Click Find-Access-Open (FAO)

Administration

  • System Setup
  • Authorization and Security Management
  • Backup and Restore Functionalities
  • Ticket-Data Archiving
  • System Reports

Technical Specifications

  • Development Platform – Microsoft Visual Basic , Microsoft .Net using C#
  • Database Platform – MS SQL Server
  • Reporting Tool – Crystal Reports / MS-Excel , PDF

Software Requirements

  • Windows 2008 server with IIS configuration
  • MS SQL Server 2008 R2
  • .Net Framework 4.0
  • Microsoft Office 2010

Hardware Requirements

  • Windows 2008 server
  • 1+ GB RAM
  • Pentium V Dual core or XION
  • 120+ GB HDD

Workstation

  • 512 MB RAM
  • 20+ GB HDD
  • Intel Celeron, Intel Pentium
  • Standard Windows 7 Operating System